Contact & Support
We answer Monday to Friday, 9 AM to 6 PMReal people read every message. Whatever the issue is, write to us and we will sort it out.
To get help faster, write from the same email address you used in your purchase and tell us the name of the product. That is usually all we need to find your order.
I did not receive my access email
First check your spam and promotions folders, since automatic emails sometimes land there. If it is not there, write to us and we will resend your access straight away. You can also reach your materials through the confirmation page shown right after payment.
I want a refund
Every purchase is covered by a 30-day money-back guarantee, with no questions asked. Just send us an email asking for it. The full process is described in our Refund Policy.
I saw a charge I do not recognize
Our charges appear with the name of the product or store you bought from. If you see two charges of similar value, it is usually the main product plus an optional complementary item that was offered at checkout, each one presented with its own price before payment. Write to us with the amounts and dates and we will identify exactly what was purchased. If something was charged in error, we refund it immediately.
Questions before buying
Not sure whether a toolkit fits your setting, your caseload or the age range you work with? Ask us. We would rather help you choose the right material than have you buy the wrong one.
Response time
We reply to support emails on business days, Monday to Friday, from 9 AM to 6 PM. Most messages are answered within one business day.