Refund Policy
Last updated: July 29, 2026We want you to feel completely safe buying from us. That is why every OT Toolkit purchase comes with a 30-day money-back guarantee.
Simple version: if within 30 days of your purchase you feel the materials are not right for you, just send us an email. We refund 100% of what you paid, with no questions asked and no need to justify your decision.
How to request a refund
Write to contact@ot-toolkit.pro from the email address you used at checkout, or use any of the channels listed on our Contact page. To help us find your order quickly, include:
- the email address used in the purchase;
- the name of the product, if you remember it;
- the approximate purchase date.
You do not need to explain why. A single line saying you would like a refund is enough.
How long it takes
We answer support emails Monday to Friday, 9 AM to 6 PM, and we process approved refunds within 2 business days of your request. The money is always returned to the same payment method used in the purchase: if you paid with PayPal it goes back to your PayPal account, and if you paid by card it goes back to that card.
After we process it, the time for the amount to appear in your statement depends on your bank or payment provider, usually between 5 and 10 business days for card payments and faster for PayPal.
Digital products and downloads
Our products are digital and are delivered immediately. Having opened, viewed or downloaded the materials does not cancel your right to a refund within the 30-day window. That is the whole point of the guarantee: you can test the content before deciding.
Purchases with more than one item
Some of our checkouts offer optional complementary products, presented separately with their own price before payment. Each item can be refunded individually. If you would like a refund for only one of them, just tell us which one.
Please talk to us first
If anything went wrong, in most cases we can solve it in minutes: a lost access email, a link that did not open, the wrong product, or a charge you did not recognize. Writing to contact@ot-toolkit.pro is always faster than opening a dispute with your bank or payment provider, and we will refund you either way if that is what you want.
After 30 days
Requests made after the 30-day window are no longer covered by the automatic guarantee, but we still read every message. If you had a genuine problem with access or delivery, contact us and we will look at your case individually.